Penned Down / Digital Help

Open the book.
Keep the wonder.

A little help with files, formats and the difference between a book in your hands and a book on your screen.

Can I purchase an ebook now?

Not yet. Independent ebook editions are being prepared. A purchase button will appear only after the real product, price, file and delivery have been checked.

How will I receive my ebook?

For ebooks fulfilled through Payhip, the completed order will generate the download instructions. The file will not be a public website download. Check the purchase email, including your spam folder, and retain your order reference.

EPUB, PDF or ZIP - what do I open?

Open EPUB in an app that supports that edition’s EPUB layout. Open PDF with a PDF reader. If a purchase includes a ZIP, extract the package first, then open the book file inside. Exact formats will be listed on the released edition.

Will I pay shipping on an ebook?

An ebook is a download, not a shipped item. It should not have physical shipping charges. Confirm the edition and total in the connected checkout before paying.

Can I put an ebook and a physical book in one bag?

Physical books and released ebooks will share the connected Payhip store. Mixed-cart payment and shipping must be tested before that option opens. Only physical items should incur shipping charges.

What if my download link expires or does not work?

Follow the instructions in the order email for the connected checkout. Download availability follows the product’s fulfillment settings. If you need help, contact Penny using the email on your order and include the order reference and title. Do not send payment card details or passwords.

Do I have lifetime access or a reader account?

No lifetime or unlimited download promise is made. The Penned Down Reader Library requires sign-in and access to each title. A store purchase and a reader login are separate; a book appears after its purchase has been verified and library access has been connected.

Can I share a purchased file?

Check the edition’s usage terms before purchase. Personal reading files are not a transfer of publishing or distribution rights. Licensing terms will be confirmed for each released product.

Are workbook downloads sold separately?

Workbook and resource downloads remain bundle-only. Book ebooks have their own edition path. Available formats and contents will be shown before any bundle is sold.

Still stuck?

Email the title, order reference, device and app you are using. Penny can help you find the next step.

Ask for download help